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|Travel Insurance Plan||American Express My VoyageGuard Essential||American Express My VoyageGuard Standard|
|Medical Expense (Overseas)||$500,000||$1,000,000|
|Emergency Medical Evacuation||$500,000||$1,000,000|
|Travel Delay ($100 every 6 hours)||$800||$1,200|
|Baggage Delay ($200 every 6 hours)||$800||$1,200|
|Personal Accident (Death & TPD)||$125,000||$250,000|
|Adventure activities covered?||Yes||Yes|
|Promotion||35% off single trip||35% off single trip|
As you would know, American Express isn’t really a travel insurance company. The Amex travel insurance is actually underwritten by Chubb travel insurance, sold under the American Express My VoyageGuard brand.
Although sold by American Express, all after sales support - including claims - are managed by Chubb Insurance. The claims process is digital: You may submit your claims through Chubb’s online portal or download the forms and email them (with your documents) at [email protected] Your submission will be acknowledged within 3 days.
For support on your Amex travel insurance, you can call the Chubb Insurance customer service hotline +65 6299 0922 (Mon to Fri, 9am to 5pm). You may also send an email to [email protected], or send a fax to +65 6298 1055.