What can the Hong Leong travel insurance hotline help with?

The 24-hour travel insurance hotline (+65 6922 6009) mainly offers emergency medical support and evacuation assistance, but you can also call for help with lost luggage or documents, flight arrangements, and referrals for translators, legal advice, hospitals and so on.

Does Hong Leong travel insurance cover pre-existing conditions?

No. All travel inconveniences and medical expenses that arise from pre-existing medical conditions such as heart disease or asthma are not claimable under Hong Leong travel insurance plans. This also extends to pregnancy.

Can you claim for medical treatment after returning to Singapore?

Yes, if you were injured or sick while abroad, you can claim for it as long as you seek medical treatment within 3 days of returning to Singapore. Hong Leong travel insurance covers treatment up to 30 days thereafter.

Does Hong Leong travel insurance cover adventure activities?

According to the Hong Leong travel insurance policy wording, you will not be able to claim for activities like white water rafting, bungee jumping, jet skiing, rock climbing, hang gliding, parasailing and other aerial activities. Leisure scuba diving is covered, though.

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Affordable Travel Insurance Plans

Although there are digitally-focused insurers who offer even cheaper travel insurance plans, Hong Leong travel insurance is one of the cheapest options in Singapore. Hong Leong’s Basic plan, for example, is cheaper than that of more well-known insurers like Allianz and MSIG.

Unlimited Emergency Medical Evacuation

A key benefit of Hong Leong travel insurance is that there is no limit to the evacuation benefit (in the case of a medical emergency), no matter how basic your plan is. This is uncommon among the cheaper travel insurance plans. Hong Leong also offers a 24-hour emergency assistance hotline.

Good Coverage for City Holidays

Hong Leong travel insurance does not cover most outdoor adventure activities such as bungee jumping, but if you are looking to go sightseeing in Japan or shopping in Europe, its coverage is perfectly adequate.

Hong Leong Travel Insurance Claims

For emergency travel assistance, you can call the 24-hour Hong Leong travel insurance hotline at +65 6922 6009. Regular claims can be made through an online claim form, and you can follow up with [email protected] with any supporting documents. Alternatively, you can download the claims form online and submit it with your documents in person. All claims need to be made within 30 days of returning from your trip and must be submitted with your flight itinerary and proof of travel, such as your boarding pass.

Hong Leong Travel Insurance Hotline

Hong Leong has a 24-hour emergency assistance hotline at +65 6922 6009. You can call this number should you require any form of travel assistance (not just emergencies) during your trip. For general enquiries, you can call the Hong Leong enquiry hotline at +65 6702 0202, or email [email protected]

Frequently Asked Questions

What can the Hong Leong travel insurance hotline help with?: The 24-hour travel insurance hotline (+65 6922 6009) mainly offers emergency medical support and evacuation assistance, but you can also call for help with lost luggage or documents, flight arrangements, and referrals for translators, legal advice, hospitals and so on.
Does Hong Leong travel insurance cover pre-existing conditions?: No. All travel inconveniences and medical expenses that arise from pre-existing medical conditions such as heart disease or asthma are not claimable under Hong Leong travel insurance plans. This also extends to pregnancy.
Can you claim for medical treatment after returning to Singapore?: Yes, if you were injured or sick while abroad, you can claim for it as long as you seek medical treatment within 3 days of returning to Singapore. Hong Leong travel insurance covers treatment up to 30 days thereafter.
Does Hong Leong travel insurance cover adventure activities?: According to the Hong Leong travel insurance policy wording, you will not be able to claim for activities like white water rafting, bungee jumping, jet skiing, rock climbing, hang gliding, parasailing and other aerial activities. Leisure scuba diving is covered, though.

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