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An award-winning local insurer, Tiq by Etiqa Insurance is the digital channel of Etiqa Insurance Singapore (part of the Maybank Group). With the usage of smart technologies to make insurance easy to buy, fast to claim, Tiq by Etiqa Insurance offers one of the cheapest travel insurance plans in Singapore.
All of the three Tiq Travel Insurance plans come with the option of a COVID-19 travel insurance add-on coverage of up to $500,000, which is something that is vital to have as more Vaccinated Travel Lane (VTL) flights are launched every few months.
In this review, let’s weigh the pros and cons, look at the Tiq Travel range of coverages, and find out if any of them are suitable for you and your travel companion.
As the first-of-its-kind in Singapore, this automated flight delay benefit reimbursement provided by Tiq Travel insurance offers you instant payout (with just 3 hours of consecutive delay) without the hassle of you submitting any claims.
Get up to $500,000 for COVID-19 related medical, evacuation and repatriation, and trip disruptions costs incurred, quarantine allowance, as well as up to $5,000 for non-refundable costs for cancelling or postponing your trip 14 days before your departure date. If you’re hospitalised in Singapore due to a COVID-19 diagnosis after your trip, you’ll get a lump sum payout if you are hospitalised in Singapore.
From medical advice and booking of an urgent medical appointment to embassy referral or lost passport assistance, Tiq's 24-hour emergency travel support bilingual team (English and Mandarin) is always available for you, wherever you are travelling.
Tiq by Etiqa Insurance is one of the few travel insurers in Singapore that provides pre-existing coverage for claims relating to your pre-existing medical conditions. Coverage for injury or illness sustained during the trip, of up to $200,000 (Entry plan), $500,000 (Savvy plan) or $1,000,000 (Luxury plan) for overseas medical expenses incurred, emergency medical evacuation and repatriation of $1,000,000 or more (depending on which plan you take up), overseas hospital allowance, personal liability coverage, and more.
This is Tiq's latest addition to their Tiq Travel Insurance plan which covers any overseas medical expenses, interruption, cancellation or delay of your Cruise to Nowhere vacation (does not make any stopover at any port/country). It operates the same as the usual travel insurance plan!
Tiq By Etiqa is their mobile app that gives you instant access to Tiq’s travel insurance products and services. If you’re already covered by Tiq, you can renew your personal insurance policies, submit and track claims status via their app, and receive encashable eWallet credits via PayNow, as well as their customer service assistance if you have any enquiries.
The Entry plan which is the lowest tier of the Tiq Travel insurance, covers you for overseas medical expenses incurred of up to $200,000, up to $5,000 ($200 per 24 hrs) of overseas hospital allowance in the event you’re diagnosed with COVID-19, up to $500 ($50 per 24 hrs) of hospital allowance in Singapore, baggage delay benefit ($100 every 6 hours), and other benefits.
However, there are no coverage benefits for hospital visits, compassionate visits, and children's guardian for the Entry plan.
You’ll get more than double the coverage for overseas medical expenses and if you get COVID-19, you’ll be insured with up to $7,500 for medical expenses incurred in Singapore and 14 days of automatic extension of cover, which are much more as compared to the Entry plan.
Moreover, there’s coverage for COVID-19 related hospital visits, compassionate visits, and child’s guardian of up to $2,500, $5,000 and $2,500 respectively, and higher claim benefits for emergency medical evacuation and repatriation of up to $1,500,000, personal liability of up to $500,000.
The coverage is similar to the Savvy plan, except with higher claim limits for aspects such as trip cancellation, loss or damage of baggage, overseas COVID-19 diagnosis quarantine allowance, travel curtailment and disruption, overseas hospital income of up to $20,000, and more. Additional benefits include home contents cover of up to $10,000,and claims for inflight personal accidents of up to $500,000.
Among the most vital add-ons to consider during this pandemic period, Tiq’s COVID-19 add-on will have you covered in any situation if you get diagnosed with COVID-19 no more than 14 days before your departure date (up to $5,000 for cancelling or postponing), or if you have to be hospitalised during your trip (up to $500,000 for emergency evacuation and repatriation, medical expenses, quarantine allowance and other costs for trip disruptions).
Upon your return to Singapore after your trip, you can also get a lump sum payout if you need to be hospitalised (within 48 hours from the date of return to Singapore) after being diagnosed with COVID-19 by a certified doctor in Singapore.
Suitable for travellers with children, this add-on offers the coverage of $3,000 per child with a total cap of $15,000 in the event if you suffer death due to an injury or accident that happens during your trip.
If an accident happens, you’ll be able to cover any car rental excess you need to pay, and the benefits range from $300 to $1,000 (depending on the type of plan you purchase).
This benefit is beneficial for pet owners as you’ll be able to claim $50 for every six hours of delay in your travel time, with a claim limit of $1,000 for all types of plans.
Be reimbursed with up to $4,000 for your sports gear rental in the event that it requires replacement.
How do travel claims work?
As with many other travel insurers, before you request to make claim with Tiq, you’ve got to be clear of what type of plan you purchased, when did the incident/illness occur (pre-trip, during-trip or post-trip), what belongings or items to claim for, and who are involved.
Here are 4 simple steps to submit your Etiqa travel insurance claim
Depending on what type of claim you’re making, there are different deadlines for different claims. For instance, for the loss of personal baggage and belongings like a laptop, you’re required to make the report within 24 hours of the incident. COVID-19 medical expenses or damaged baggage. As for travel postponement claims, you have to inform Tiq by Etiqa Insurance within 30 days of the incident. You may refer to Tiq’s travel claims requirements here.
It is best to inform Tiq within the required time periods so as to avoid breaching the policy’s terms and conditions, which may affect your claim process. You may report your claims via WhatsApp through their customer service hotline +65 6887 8777, the Tiq by Etiqa mobile app or their claims portal at TiqConnect.
In order to provide a full context of the incident and for Tiq to assess your claim or claims, you’ll need to provide all documentation that Tiq requests. This include:
Once you’ve submitted all the documents required via Tiq by Etiqa app or their claims portal at TiqConnect, you will receive a claim acknowledgement, before Tiq proceeds to review your claim.
You’ll receive an SMS to your mobile number registered with Tiq upon the completion of the PayNow transaction. Do note that all payouts are only made to the NRIC number of the policyholder. If you prefer other modes of payment, you can email to their Customer Service team at [email protected] to request for direct credit into your bank account.
For single trip travel insurance policies, Tiq will give you a full refund of the premium prior to the commencement of your travel insurance policy. However, no refund will be given after the period of insurance has commenced.
As for annual travel insurance, a pro-rated refund of the premium paid corresponding to the unexpired period of insurance will be given to you, as long as the amount to be refunded is at least $20 and no claim has been submitted prior to the cancellation of your policy. If you wish to find out more, you may visit Tiq’s Travel Insurance cancellation FAQ page.
Call or WhatsApp +65 6887 8777 for general enquiries (8.45am to 5.30pm on weekdays) or +65 6327 2215 for emergency assistance (24/7). Alternatively, email Tiq Customer Care at [email protected]