- Yes, you can purchase Tiq’s Travel Insurance online. However, please note that the policy should be effective before you physically depart from Singapore.
- As long as you are a Singaporean, Permanent Resident of Singapore Foreigner with valid Work Pass, Foreigner with valid Student Pass, Foreigner with valid Dependant’s Pass, Foreigner with valid Long-term Visit Pass, or a Transit traveller, you’re eligible for the COVID-19 add-on cover.
- No, Tiq’s Travel Insurance requires your period of insurance to include your entire trip from the date of departure from Singapore to the date of arrival in Singapore.
- Yes, Tiq will cover your Airbnb accommodation provided the Airbnb booked by you is legal in the country of travel.
- No manual claims are needed to be made by you as Tiq’s automated flight delay benefit is applicable for all flights departing and returning to Singapore, as long as you have entered the accurate flight information in your application. Tiq uses technology to determine if your flight has been delayed and make the payouts accordingly to your eWallet, which you can encash via PayNow.
- Leisure scuba diving where you’re diving no deeper than 30 meters under the supervision of a qualified diving instructor, motorcycling, hot air balloon ride, parachuting, skydiving, bungee jumping, hang-gliding, paragliding, and non-competitive winter sports.
- Yes, Tiq currently provides coverage for Cruise to other destinations, as well as Cruise to Nowhere vacations (that does not make any stopover at any port/country).
- Yes, only if you purchase the COVID-19 add-on cover to your Entry or Savvy or Luxury plan. If you are diagnosed with COVID-19 while overseas, the plan will cover you for overseas medical expenses incurred of up to $200,000 to $1,000,000, depending on which tier you get i.e Entry, Savvy or Luxury. Do note that you must submit valid documentary proof showing the date you have taken the COVID-19 test and was diagnosed positive.
- Yes, you can claim up to $5,000 for non-refundable costs for cancelling or postponing your trip, as long as it is 14 days before your departure date.
- Yes. Any interruption or cancellation to your trip resulting from acts of terrorism are covered by all Etiqa’s travel insurance plans. However, this coverage excludes claims for losses arising from use of nuclear substances due to any terrorist events.
- For individual travel insurance, your child must be at least 18 years of age. Under a family annual plan, your child can travel separately on his/her own. In case of exceptional circumstances, please write in to Tiq Customer Care Team at [email protected] to request a purchase.
- As a policyholder, you are entitled to free 24-hour travel assistance services available via this hotline +65 6327 2215, and consultation is free. Other third-party costs and expenses are covered under your policy. Etiqa’s travel information and emergency assistance services include pre-trip information services, inoculation requirements and visa requirements, 24-hours emergency general travel assistance (English and Mandarin), embassy referral, loss of luggage or passport assistance and many more.
- You may call or WhatsApp Tiq Customer Care Team at +65 6887 8777, or email to [email protected] to request for further assistance.
- Extension of the travel insurance period of cover will be automatically extended for up to 7 consecutive days without additional premium subject to relevant documents evidencing any emergency events (that results in the need for the extension) submitted to Tiq. You can contact Tiq’s 24-hour hotline at +65 6327 2215 to request for the extension.
