Be it a claim for your COVID-19 medical expenses or damaged baggage, FWD requires claim reports to be made within 30 days of the incident via WhatsApp, the FWD SG app or their claims portal.
To do a WhatsApp claim for travel delay or baggage delay, you can send the message “I’ve a claim” to FWD Claims at +65 9128 8552 and WhatsApp photos of the required documents. As for hardcopy claims, you have to complete the online claims procedure and then mail your original documents to: FWD Singapore Pte Ltd (Claims Team), 6 Temasek Boulevard #18-01, Suntec Tower 4, Singapore 038986.
It is best to inform FWD within 30 days so as to avoid breaching the policy’s terms and conditions, which may affect your claim process. Do remember to use FWD’s standard forms which are available on their app or online claims portal. FWD will then follow up to acknowledge your claim within 2 working days.