- Yes, FWD Travel Insurance has coverage for terrorism as well as medical evacuation.
An act of terrorism refers to a violent or threatening act that is committed for political, religious, ideological or similar purposes with the aim of inciting fear or influencing governmental bodies. If you find yourself in that situation, contact your insurer as soon as you are in a safe position to do so.
- You get up to $7,500 for FWD Travel Insurance Premium plans and up to $10,000 for Business plans when you encounter trip cancellation. Claiming is easy, you can either call 6322 2072 or do it through FWD Flyer mobile app.
To facilitate your claims, upload necessary documents such as a photo of your boarding pass, travel advisory, and any form of notification or proof about trip cancellation.
- Yes, FWD travel insurance covers you for fraudulent use of your personal credit cards. You can claim up to $300 (Premium), $600 (Business) or $1,000 (First).
- FWD is a digital-first insurance company, which means FWD travel insurance is quite easy to claim. You can do it completely online via FWD’s customer portal or claim online here (https://www.fwd.com.sg/claim-online/).
If you’re not comfortable with doing that, you can also submit hard copy claims at FWD Singapore Pte Ltd (Claims Team), 6 Temasek Boulevard #18-01, Suntec Tower 4, Singapore 038986.
- You receive $150 for every six hours of delay whether overseas or in Singapore. You can claim up to $150 (Premium), $600 (Business) or $900 (First).
- You receive $100 for every six hours of delay overseas or in Singapore, up to a maximum of $300 (Premium), $500 (Business) or $1,000 (First).
- FWD hotline: +65 6820 8888 Monday to Friday: 9:00am - 10:00pm, Saturday: 9:00am - 1:00pm (Excluding public holidays). Email: [email protected]
