Ken was super prompt and helpful for me as a first time user
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How SmartPoints Work
SmartPoints are loyalty points you earn whenever you apply for eligible financial products. Redeem them for a wide range of rewards.
1. Apply for a Financial Product
2. Submit Claim and Get SmartPoints
3. Redeem and Receive Rewards
Redeem SmartPoints for Rewards you love.
Once you've collected SmartPoints, redeem them for rewards you love—from gadgets to converting them into other points. The choice is yours.
What customers are saying about MoneySmart
4.4 rating of 2100 reviews
Good services and responsive.
Good customer service experience. special mention to Dayang who was fast and helpful in addressing my queries. His solutions are quite detailed and informative. Thanks Dayang and MoneySmart team for the good work!
Customer service is straightforward and reliable and friendly and prompt
I had a very positive experience with MoneySmart's customer support team. I recently encountered an issue relating to a rewards redemption and reached out for assistance. While the matter required several rounds of communication, the team remained professional, patient, and responsive throughout the process. I would especially like to thank Nisa for her courteous communication and for taking the time to follow up on my case. Rather than providing a generic response, she listened to my concerns, ensured the case was properly reviewed, and helped facilitate a satisfactory resolution. It's reassuring to know that MoneySmart values customer feedback and is willing to carefully consider individual situations. Thank you to Nisa and the team for the excellent support and customer service. Highly recommended. 😊
Great and as advertised!
Awesome experience from Officer Kama. Thank you for helping .
Always got the best offer or promotion from money smart. Help save alot of money
Good follow through the entire process from first enquiry till gift/voucher redemption experience. Competitive product pricing.
Initially the reward was pending for some time and after some push to clarify with the concerned institution MoneySmart Singapore paid it. Finally satisfied.
Responsive and professional
Great customer service!! staff were so friendly and prompt to respond to my queries.
I’m very happy with the good deal I got through MoneySmart. The support team was also very responsive and helpful in handling my queries. Overall, I had a great experience with MoneySmart and would definitely recommend it!
I’ve had a really good experience with MoneySmart! I love the deals and promotions they offer, and they make it easy to find good value when signing up for different products. What I appreciate even more is their after-sales service. The team is helpful and responsive whenever I have questions or need assistance, which gives me peace of mind after signing up. I also really like how their website allows me to keep track of the deals and products I’ve signed up for. It’s convenient to have everything in one place instead of having to dig through emails or documents to remember what I signed up for. Overall, a great experience with MoneySmart and definitely a platform I would recommend! 😊
Good deals and importantly good response when needed support or enquiry on certain claim procedures. Special thanks to Dayang for good and fast response.
Good customer service and highly responsiveness.
Smooth redemption for the rewards! Love to surf their website from time to time to keep myself updated on all the finance related deal!
⭐️⭐️⭐️⭐️⭐️ Great experience with the team! They were very helpful, responsive, and made the car insurance renewal process smooth and hassle-free. They helped me find a better deal and save on my car insurance. Special thanks to Mr. Ken Chew for his excellent service, patience, and professionalism. Really appreciate his help throughout the whole process. Highly recommended! 👍
Great platform to gain saving and special bonuses for credit cards and insurances! Thanks so much!!
Great!
Frequently Asked Questions
Can I redeem SmartRewards if I do not have enough points?
You'll need enough SmartPoints to redeem your chosen reward—but don't worry! If you're short on points, you can purchase additional SmartPoints from the Rewards Store. This way, you can still get the reward you want without waiting to earn more points.
However, do note that some rewards (especially certain point conversion products) do not allow top-ups, so you'll need the full earned SmartPoints amount to redeem those items.
However, do note that some rewards (especially certain point conversion products) do not allow top-ups, so you'll need the full earned SmartPoints amount to redeem those items.
When will I receive my redeemed rewards?
If you redeem a physical product, the standard delivery time usually takes up to 21 working days after we receive your order. Kindly note that these are just estimates, and actual delivery dates may vary depending on external factors beyond MoneySmart and the courier’s control.
If you redeem digital vouchers, the voucher will be sent to you within 7 working days via email upon payment completion.
In case you have any further questions or concerns, don’t hesitate to get in touch with us.
If you redeem digital vouchers, the voucher will be sent to you within 7 working days via email upon payment completion.
In case you have any further questions or concerns, don’t hesitate to get in touch with us.
Can I request for an exchange/refund of my redemptions?
Unfortunately, all redemptions are non-refundable and non-exchangeable. If you received defective items, they will be covered by the merchant's warranty, and you may initiate your replacement through the merchant.
I have submitted my claim form. When will I receive my SmartPoints?
SmartPoints are usually processed within 4 to 5 months after the campaign ends.
If you apply for a product with faster fulfilment, you could receive your sign-up gift in as little as 5 weeks. Check the campaign's terms and conditions to see if it applies.
If you apply for a product with faster fulfilment, you could receive your sign-up gift in as little as 5 weeks. Check the campaign's terms and conditions to see if it applies.
Can I submit a claim form first before spending or activating a credit card?
Certainly! You can submit a claim form once you have the Application Number (Unique Reference Number) from the financial partner. It's strongly encouraged to submit the claim form before spending or activating, as doing so is a criterion for eligibility for the sign-up gift in most of MoneySmart's campaigns.
I already have the product/credit card but did not apply through MoneySmart. Can I still claim the SmartPoints and redeem rewards?
No. Unfortunately, you won't be eligible for the reward if you apply for a product outside of MoneySmart. To qualify for SmartPoints or sign-up gifts, you must apply for the product directly through MoneySmart and adhere to the campaign requirements.