Singaporean Travellers Reveal the Airlines with Most Delays and Cancellations
Flight cancellations and delays affect millions of passengers across the globe each year, causing many travellers disappointment, inconvenience and frustration.
The following research was conducted with the consent of 1,700+ survey respondents, as part of a consumer research piece on behalf of MoneySmart. MoneySmart is aware that the results displayed on this page are conclusive from the perspective of the Singaporean travellers we spoke to and not as an actual depiction of the flight cancellations or delays each airline may have on record.
Air India came in as the top airline with the highest number of flight delays, with 78% of respondents saying they’d experienced a delay.
Air China came next with 70% of their customers reporting a delay with them.
Cebu Pacific Air has the third-most reported delays, with 69% respondents who flew with the airline also encountering delays. 
38% of the travellers surveyed that flew with Singapore’s largest airline, Singapore Airlines, said that they had experienced a delay. 
Excluding flight cancellations due to Covid-19 travel restrictions, Air India took the top spot again, with 71% of survey respondents who had flown with the airline reporting that they had experienced a cancellation. 
Cebu Pacific Air followed, with 65% of respondents who had flown with the airline reporting a cancellation with them. 
Air China was the airline in third place, where over two-thirds (64%) of respondents reported cancelled flights. 
