Why Trust MoneySmart?Citibank Cashback Card holders in Singapore have access to standard, bank-supported channels to request an annual fee waiver. Whether you prefer an automated approach or talking to customer service, these options make it straightforward to apply for a waiver.
Here are the main waiver methods:
Automated Phone System: Call Citibank’s 24-hour Singapore hotline with your card or NRIC details ready, and follow the automated prompts to submit a fee waiver request. Many requests are processed instantly, depending on your eligibility.
Citibank Mobile App or Online Banking: Log in to the Citi Mobile app or Citibank Online. From the main menu, access “Services” or “Card Management”, and look for the fee waiver or secure message function to submit your request.
Speak to a Customer Service Officer: If the automated or digital route doesn’t grant a waiver, escalate the request to a live customer service officer. They’ll review your account usage and payment history—especially over the past 12 months—to determine if you qualify.
Cancel Card/Retention Team Approach: If your waiver is still denied, ask to be connected to the card retention or cancellation department. These specialists may offer to waive the fee outright or provide a conditional retention offer, such as a waiver if you meet certain spending criteria within a set period.
Regular and responsible use of your Citibank Cashback Card—especially maintaining a good payment record and using the card consistently for expenses—will significantly improve your chances of a successful annual fee waiver.
Before making your waiver request, consider your recent monthly spending and how long you’ve held your Citibank Cashback Card. If you’re a high spender or a long-term cardholder, you may have more leverage, so choose the method that best fits your usage pattern.
