- If you have just received a new Citibank credit card in the mail, you will need to activate your credit card via the Citibank SG mobile app from the App Store or Google Play store. Once downloaded, open the app, and you will see an option to “Activate card.” Follow the instructions to activate your credit card with a One Time Pin and the CVV of your card. If you cannot find the Citi Mobile app, you can SMS “CITIMOB” to 72484. Alternatively, you can log on to Citibank Online, log in with your user ID and password, click on “My Profile”, followed by “Card Activation”.
- You can SMS Citibank to check your account and credit card information. To check your latest credit card balance, SMS “BAL (space) last 4 digits of your credit card number” to 72484. To check your available credit line and any outstanding bills, SMS “CARDBAL (space) last 4 digits of your credit card number” to 72484.
- There are several ways to pay your Citibank credit card bill: Those with Citibank accounts can do so via online banking or the Citi Mobile app. If you don’t have a Citibank account, you can pay your bills via FAST (Fast And Secure Transfers) and Citibank SMS Pay. If you’re opting for SMS Pay, you will need to do a one-time application to set up and authorize Citibank to collect payment from your nominated bank account.
- To get a Citibank annual fee waiver, call Citibank’s customer service hotline at 6225 5225, and the automated voice response service will take you through your request. Alternatively, you can write an email to Citibank online or visit your nearest Citibank branch to submit your annual fee waiver request.
- To convert Citi rewards points to miles, log in to your Citi ThankYou rewards points account online, click on the “Travel” option, followed by “Points Transfer”.
- If you’re using a Citibank cashback card such as the Citi Cash Back Card or Citi SMRT Card, you don’t have to do anything to redeem the cashback. Once you’ve accumulated sufficient cash back in your credit card account, it will automatically be credited and reflected in the credit card statement.
- To cancel your credit card, call Citibank customer service at 6225 5225 to request for your card to be canceled. Always pay your credit card bills in full, and redeem your rewards points and air miles first.