- If you are insured under the TravelEasy Pre-Ex policy, you’ll be covered for all the regular TravelEasy insurance benefits, including pre-existing medical conditions under the "Pre-Ex Critical Care" benefit. Claims not relating to pre-existing medical conditions are covered under Section 1 to 51 of TravelEasy Pre-Ex benefits such as loss of baggage, travel delays, and travel operators' insolvency. TravelEasy Pre-Ex policy only covers trips up to 30 days, and extensions are not permitted.
- Yes, all plans cover delayed flight departures, paying you a benefit for every 6 hours of delay or expenses for alternative travel arrangements, depending on which plan you purchase.
- If you are diagnosed with COVID-19 while overseas within the first 90 days of the trip, medical expenses will be covered for up to 45 days from the date you first receive treatment. You must submit documentary proof showing the date you have taken the COVID-19 test and was diagnosed positive.
- You will be covered if you are diagnosed with COVID-19 or are quarantined or isolated by local authority due to suspected or confirmed infection of COVID-19, all of which must take place within 30 days before the start of the journey. However, you will not be able to claim if the above occurs within 14 days from the purchase of the policy.
As long as you do not have a pre-existing medical condition and fulfill all the conditions below:
- You are not travelling against any travel advisory issued by the Singapore government.
- You must comply with all requirements and advice put in place by the Singapore and relevant overseas governments, transport and accommodation providers relating to measures for minimising the risk and spread of COVID-19, including but not limited to pre-departure, post-arrival COVID-19 test, quarantine, isolation and controlled itinerary.
- During the trip, you do not knowingly stay with any person who is having or suspected to be having a COVID-19 infection, and/or is undergoing isolation or quarantine.
- Yes, you will be covered under Section 6 - Overseas medical expenses, Section 16- Emergency medical evacuation and repatriation and Section 15- Medical and travel assistance service subject to the terms and conditions applicable to COVID-19 Cover.
- Yes, provided it is not a pre-existing condition, and the injury or illness occurred during the overseas travel. Medical treatment must be sought within 72 hours after your return to Singapore and incurred within 30 days from the date you return to Singapore.
- Yes. Any interruption or cancellation to your trip resulting from acts of terrorism such as hijacking of public transport, kidnap and hostage, or passive war that causes accidental death and permanent total disability, is covered by all MSIG travel insurance plans. However, this coverage excludes claims for losses arising from use of nuclear, chemical and biological substances due to any terrorist events.
- You’ll receive a lump sum payment for every 6 hours of baggage delay, up to a maximum of $3,000. As for damage or loss of baggage, there is a claim limit of $500 per article, pair or set of items and $1,000 for each laptop computer.
- Yes, TravelEasy covers you for your cruise trip from and return to Singapore. For a cruise itinerary with destinations listed, please buy according to the destination within the geographical area. For cruise itinerary to nowhere, i.e. the cruise is not making any stopover at any port/country, you can purchase the trip under geographical Area A.
- All countries are covered unless expressly excluded.
- Extension of the travel insurance period of cover is permitted midway during travel and applied during the period of travel insured, provided there are no known circumstances or events likely to lead to a claim, subject to a minimum premium of $10. You can call MSIG Assist 24-hour hotline to request for the period extension.
