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DirectAsia Travel Insurance Singapore 2024
With various tiers to choose from, DirectAsia’s Voyager 150, 250, 500 and 1000 wallet-friendly plans cater to adults, children and seniors, making them popular options among families who travel.
Their premium DA500 plan stands out, but the overall value can vary depending on the chosen coverage level. Premiums are influenced by destination and are categorised into three regions including ASEAN, Asia and Worldwide.
Let’s weigh the pros and cons, look at DirectAsia’s range of products and services and find out if it’s suitable for your travel needs as compared to similar travel insurance providers.
DirectAsia Travel Insurance Coverage & Other Key Benefits
Overseas medical coverage plus follow-up treatment back in Singapore
DirectAsia’s plans offer up to $2,500,000 for overseas medical treatments (depending on which tier/plan you choose), including follow-up medical treatment in Singapore within 30 days from your return to Singapore (initial medical treatment must be sought within 48 hours of your return). For those needing more than just Western medical treatments, DirectAsia’s plans include medical expenses incurred at a valid Chinese medical practitioner overseas or in Singapore.
Free coverage for children with Family plan
This feature is exclusively available for parents who purchase a DirectAsia travel insurance Family policy (2 adults) and have up to four kids. Note that all children must travel with at least one insured adult (excluding domestic helper if any) for the duration of the insured trip for that complimentary child’s cover to be valid.
High trip postponement coverage
In terms of the maximum claim limit for trip cancellation, curtailment, postponement and delay per person or per family, the range is from $3,000 to $62,500, which is much higher than many similar plans offered by other travel insurers in Singapore.
Protection against terrorism
Get full terrorism coverage ranging from $5,000 to $12,500, depending on whether you choose an individual or family plan. You may claim for any terrorism-related losses listed in your policy, up to your plan’s limit.
Pet hotel coverage
If you’re a pet owner, this benefit will be great during travel emergencies as you’ll be able to claim $50 for every full 6 consecutive hours of delay up to $1,000
Rental car excess
Cover of up to $1,500 for any car rental excess incurred due to an accident. The same rental car excess limit applies to all of DirectAsia plans.
DirectAsia Travel Insurance Add-ons
Extreme sports and activities
With this optional add-on that is designed specially for the annual plans (not valid for single-trip plans), you’ll be able to claim for medical expenses due to injuries or accidents due to activities such as Dinghy sailing, Cave tubing, Tobogganing, Paragliding, mountain biking, parachuting, and more.
Sport equipment coverage
You’ll be able to claim up to $5,000 per person for any valid loss, theft or accidental damage to your skis, snowboard, poles, ski boots, scuba diving equipment or any relevant aspects that are covered in the policy wording.
COVID-19 coverage
Get up to $375,000 (per family) or $150,000 (per person) for overseas COVID-19 related medical costs incurred, up to $7,500 for trip cancellation/curtailment, if you are diagnosed with COVID-19 whilst overseas during your trip.
Accompanying domestic helper coverage
This add-on is especially helpful for travellers or families who need an extra pair of hands during their trips. Note that the domestic helper must travel with at least one insured adult for the duration of the insured trip for the cover to be valid.
With this optional add-on that is designed specially for the annual plans (not valid for single-trip plans), you’ll be able to claim for medical expenses due to injuries or accidents due to activities such as Dinghy sailing, Cave tubing, Tobogganing, Paragliding, mountain biking, parachuting, and more.
Sport equipment coverage
You’ll be able to claim up to $5,000 per person for any valid loss, theft or accidental damage to your skis, snowboard, poles, ski boots, scuba diving equipment or any relevant aspects that are covered in the policy wording.
COVID-19 coverage
Get up to $375,000 (per family) or $150,000 (per person) for overseas COVID-19 related medical costs incurred, up to $7,500 for trip cancellation/curtailment, if you are diagnosed with COVID-19 whilst overseas during your trip.
Accompanying domestic helper coverage
This add-on is especially helpful for travellers or families who need an extra pair of hands during their trips. Note that the domestic helper must travel with at least one insured adult for the duration of the insured trip for the cover to be valid.
Pros and Cons of DirectAsia Travel Insurance
Pros
- Convenient claims submission via DirectAsia’s online claims portal
- 24-hour claims hotline
- COVID-19 coverage
- Complimentary travel insurance coverage for children with Family policy
- Domestic helper coverage
- Pet hotel coverage
- Extreme sports coverage
- Trip interruption or cancellation coverage
- Cover against acts of terrorism
- Automatic extension of cover
- Coverage for personal liability
Cons
- Lack of mobile app/platform on Apple Store of Google Play Store for quicker travel insurance purchase or claims on-the-go
- No dedicated in-house global team of medical professionals and insurance specialists providing emergency assistance to you 24/7
- No optional home contents coverage
- No coverage/add-on benefits available for pre-existing conditions
- No coverage for expenses incurred related/due to pregnancy, childbirth, miscarriage or abortion unless caused by an injury (you are not covered due to sickness)
- No dental coverage incurred due to sickness, disease, infection or any physical defect or illness.
- No coverage for Chiropractor medical expenses incurred
- Limited coverage for extreme sports i.e. any activity, including trekking or hiking, above 4,000m in altitude, any activity involving motorised vehicle of any kind other than all-terrain vehicle (ATV), go-kart, sand buggy or jet ski, just to name a few.
- No cruise coverage
Types Of DirectAsia Travel Insurance Plans
DirectAsia Voyager 150
Benefits include:
- Up to $150,000 for Overseas Medical Coverage
- Up to $3,000 for Trip Cancellation Coverage
- Up to $1,000 for Reimbursement for Loss/Damage of Baggage
This is the most basic tier which provides essential coverage for travellers with up to $150,000 in medical expenses coverage, alongside benefits for trip cancellations, personal belongings, and travel delays. This plan is ideal for budget-conscious individuals looking for fundamental travel insurance without compromising on essential protections.
DirectAsia Voyager 250
Benefits include:
- Up to $250,000 for Overseas Medical Coverage
- Up to $10,000 for Trip Cancellation Coverage
- Up to $3,000 for Reimbursement for Loss/Damage of Baggage
Stepping up from the basic plan, the DirectAsia Voyager 250 plan enhances the coverage to offer more comprehensive protection. With up to $250,000 in medical expenses coverage, it also includes higher limits for trip cancellations, personal belongings, and travel delays. This plan is suitable for travellers who desire more robust protection and added peace of mind during their trips.
DirectAsia Voyager 500
Benefits include:
- Up to $500,000 for Overseas Medical Coverage
- Up to $15,000 for Trip Cancellation Coverage
- Up to $5,000 for Reimbursement for Loss/Damage of Baggage
For those seeking top-tier protection, this plan gives the most extensive coverage available. It includes up to $500,000 in medical expenses coverage, along with the highest limits for trip cancellations, personal belongings, and travel delays among the Voyager plans. This plan is perfect for discerning travellers who want maximum coverage and the assurance of comprehensive travel protection.
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Promotions
Travel Surveys
3 Steps To Submit DirectAsia Travel Insurance Claims
Step 1
Prepare your supporting documents for the claim
When claiming with DirectAsia Insurance, scan or photograph original documents for online submission and keep the originals for six months, as they may be needed for review.
The supporting documents include:
- Medical reports and related evidence in the form of photos and/or emails
- Proof of ownership of baggage or other related items
- Trip invoices, ticket confrontation, boarding passes, photocopy of passport and avisas
- Original invoices and receipts Police, airline, transport and accommodation reports
Step 2
Fill in your details and upload supporting documents
Once your supporting documents are ready, you can file your claim at DirectAsia Insurance’s Online Claims Portal, enter your details and upload supporting documents. Alternatively, you may call 6532 1818 or +65 6991 3555 (overseas assistance). This documentation helps DirectAsia Insurance assess your claim.
Step 3
Approval of claim and settlement
After submitting your claim via DirectAsia Insurance's portal, you'll receive an acknowledgment email. Thereafter, DirectAsia Insurance will review your submission. Once your submission of claim is approved, DirectAsia Insurance will coordinate payments with the relevant airline, medical facilities, or relevant parties involved.
More Things To Know
DirectAsia travel insurance refunds & cancellations
For single-trip travel insurance policies, you may cancel any time before the trip start date and DirectAsia will refund the amount you paid in full. As for DirectAsia’s annual travel insurance policies, a 7 days written notice to DirectAsia is required and the balance of premium for the whole policy may be payable by you if you have notified DirectAsia of a claim. Note that for both single-trip and annual policies, there is a minimum refund or collection premium of $10.
Frequently Asked Questions
Do DirectAsia travel insurance plans cover extreme sports and activities?
- Yes, this coverage is available as an optional add-on that is designed specially for the annual plans (not valid for single-trip plans), you’ll be able to claim for medical expenses due to injuries or accidents due to activities such as Dinghy sailing, Cave tubing, Tobogganing, Paragliding, mountain biking, parachuting, and more.
How to claim DirectAsia travel insurance for trip cancellation?
- You can either call 6532 1818 or +65 6991 3555 (overseas assistance or do it through DirectAsia online claims portal for travel claims. To facilitate your claims, upload necessary documents such as a photo of your boarding pass, travel advisory, and any form of notification or proof about trip cancellation.
DirectAsia also offers car insurance
Find out about DirectAsia's car insurance plan cover, claims process, and other benefits here