NTUC Income Car Insurance Singapore

NTUC Income car insurance offers 3 car insurance plans in Singapore—Drivo Classic, Drivo Premium, and Drivo Prestige to give you peace of mind on the road. These plans range from a flexible car scheme to a comprehensive and affordable coverage for repair, damage and accident costs—to suit every type of vehicle. Choose the one that suits your needs the best.

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Why You should Choose NTUC Car Insurance

5% loyalty discount

Long-standing customers who are covered by NTUC car insurance are entitled to a 5% loyalty discount. Get an NTUC car insurance quote from MoneySmart to compare prices.

Free NCD protection

Automatically receive a free No Claim Discount (NCD) Protection on the 3rd consecutive year of renewing your existing NCD of 50%.

NTUC Orange Force

NTUC Orange Force’s Rider will come to your rescue once you dial the hotline 6789 5000. He will give you a hand at taking photos, recording your statement, arranging for medical attention, vehicle removal and alternative transportation.

Overseas road and medical assistance

If you’re insured with any of the Drivo plans, you’ll be automatically covered with referral services for road and medical assistance in West Malaysian cities such as KL, Penang, or Malacca.

NTUC Car Insurance Plans

NTUC Car Insurance Add-ons

NCD Protector

Protect your No Claim Discount (for NCD that is 30% and above) in the event you have to make a claim.

Transport allowance

Get $50 daily transport allowance while your vehicle is under repair. Valid only for the first seven days, and only for your first 2 claims.

Excess waiver cover

Waive the basic excess of $600, so you won’t have to shell out money in the event of a claim.

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Review of NTUC's Car Insurance

Features & Benefits

  • NTUC Orange Force: Accident response team assistance anywhere in Singapore
  • One-stop NTUC Income Motor Service Centre for all claims and repairs
  • Free NCD protection
  • Referral services for road and medical assistance in West Malaysia
  • Unlimited coverage for death or injury to third party
  • Up to $5 million coverage for damage to third party property

NTUC is Best Known for

  • Reputable household name in Singapore
  • Orange Force is responsive, typically dispatched within 20 minutes to take photos and provide alternative transportation
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How To Apply For Your Car Insurance Plan

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Applying for a car insurance policy through MoneySmart

Step 1

Let us know your needs

If you find downloading insurance policy brochures and comparing them side by side a hassle, our intelligent system can do the comparison for you. Fill in a simple online form and we'll have you going.

Step 2

Speak to our insurance specialists

After you've submitted your answers, our insurance specialists may drop you a call to clarify your needs and explain your options to you. Seize this chance to ask our experts the burning questions you may have about car insurance!

Step 3

Apply and purchase your car insurance

Once you have spoken to our insurance specialists, considered your options, and planned your finances, you are ready to apply for your car insurance plan with our guided assistance.

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NTUC Income Car Insurance Claims

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How do claims work?

Firstly, you’ve got to be clear of the parties involved in a car accident before you make a claim.

The First Party

Once you’ve purchased a car insurance policy from NTUC Income, you become the First Party in terms of the contract.

The Second Party

The insurance company, NTUC Income, from whom you have purchased the policy by paying the insurance premium for your vehicle, is the Second Party in the contract.

The Third Party

Someone other than the First (you) and Second Party (NTUC Income). It can be anyone. For example, another driver on the road or a cyclist on the street.

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Here are 6 steps to a successful car insurance claim

Step 1

Report to NTUC Income of the accident by the end of the next working day

Be it a First Party or Third Party Claim, NTUC Income requires claim reports to be made by the end of the next working day. It is best to inform NTUC Income within this timeframe to avoid breaching the policy’s terms and conditions, which may affect your claim process and result in a 10% No Claim Discount deduction from your policy. If a third party is involved, he/she may or may not submit a claim and NTUC Income would need to have all the relevant information.

Step 2

Take damage and accident scene photos

A minimum of four photos with tight shots and wide shots from various angles to ensure that you get sufficient photographic footage of the scene, the vehicle(s) and context of the accident is required by NTUC Income to process the claims. The license plates of all vehicles involved should be photographed as well, as all these might be needed as evidence. This is mandatory for both First Party and Third Party Claims.

Step 3

Get the other driver’s contact details

This step will not be applicable for First Party Claims. For Third Party Damage Claims, you will need his/her contact details which include:

  • Driver names of all involved
  • NRIC numbers
  • Address of driver / drivers
  • Car insurance company of vehicles involved
  • Contact numbers

Step 4

Avoid moving the vehicle

When you get into an accident on your own or with other parties, do not move the vehicle or vehicles involved, unless they are in the middle of the road and pose a safety hazard. When it comes to Third Party Damage Claims, moving the vehicles may give NTUC Income and the other driver’s insurance company a chance to dispute your claim.

Step 5

Submit claim report to NTUC Income

After contacting NTUC Income’s Orange Force accident response team at +65 6789 5000, an Orange Force Rider will head down to you and arrange for medical attention, vehicle removal and alternative transportation as well as assisting you in completing your accident reporting. Alternatively, you can make a report in person at their authorised workshops to submit the forms as well as the evidence (accident scene photos and drivers’ details) required. If you’re planning to pay off the repair costs on your own to save on claim cost or protect your no claim discount (NCD), you’ll still have to submit a Private Settlement Form via NTUC’s car insurance claims page.

Step 6

Get your car fixed at any NTUC Income authorised workshop

Some insurers like NTUC Income offer complimentary towing services while others may require you to use only tow trucks belonging to their or a partner company and using any other tow service might have complications for your claim. Seek advice from NTUC Income’s immediate claims assistance team at +65 6788 6616 or their authorised workshops if you are unsure. If you are covered under Drivo Premium or Drivo Prestige Plan, you have the option to send your car to your preferred workshop, instead of their authorised workshops.

More Things To Know

NTUC Car Insurance Refunds & Cancellations

To cancel your policy, contact the NTUC car insurance Singapore hotline at +65 6788 6618 or email [email protected] Your refund will be calculated based on 85% of your pro-rated premium.

NTUC Car Insurance Hotlines

For general enquiries, call +65 6788 9595 (Monday to Friday, 8:30am - 8:30pm).

For immediate claims assistance, call +65 6788 6616 or get in touch with the Orange Force accident response team at +65 6789 5000 (7am to 10.30pm daily).

NTUC Authorised Workshops

For more details and the complete list of authorised workshops, refer to NTUC Income’s Authorised Workshops page.

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Frequently Asked Questions

How do I cancel my NTUC car insurance?

To cancel your policy, you may call +65 6788 6616 or email [email protected] You may also visit one of the NTUC Income servicing branches to process your policy cancellation.

How do I claim motor vehicle insurance?

Visit any NTUC Income approved workshop to help you file a claim. Alternatively, you may go to NTUC’s one-stop Motor Service Centre to assist you through the claim process. If you need towing services, call +65 6788 6616 for assistance.

Do I have to pay excess for third-party damage?

Yes, but you may have the standard excess of $600 waived if you add the excess waiver to your plan.

What happens if I claim car insurance?

When you claim under your NTUC car insurance, you will need to pay the excess stated in your policy. You will also receive a daily transport allowance of $50 for up to seven days.

Can I renew NTUC car insurance online?

No. NTUC will send you a renewal notice one month before your car insurance expires. It is simple and easy. Just follow the steps indicated in the letter to renew your policy.

Can I claim windscreen damage with NTUC car insurance?

You get unlimited windscreen cover for Drivo Classic and Drivo Premium. This means that there is a windscreen excess of $100 (or any other amount shown on your insurance plan) for each claim. For Drivo Prestige NTUC car insurance, you have a windscreen excess of $1,000.

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