We may collect personal information that can identify you such as your name and e-mail address, as well as other information that does not identify you. When you provide personal information through our websites or otherwise provide to us, the information may be sent to servers located in the Singapore and other countries around the world.
We may collect and store any personal information you enter on our websites or otherwise provide to us. This includes identifying information (such as your name, home or mailing address, e-mail address and telephone number), information about your home or prospective home, your financial and loan information (such as your income, assets or debts), personal information (such as your gender and age).
We may also periodically obtain both personal and non-personal information about you from business partners, contractors and other third parties. Examples of information that we may receive include credit reports, information about your home and additional demographic information. However, MoneySmart does not pull a credit bureau report on loan customers without permission.
We may also collect and store personal information that you provide to us about other people (such as co-borrowers), including their name, address, phone number, financial information or other personal information.
We use various technologies to collect information from your computer and about your activities on our websites. We automatically collect information from your browser when you visit our websites. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below) and the referring website address.
When you visit our websites, we may assign your computer one or more cookies, to facilitate access to our websites, to personalize your online experience and to record information about your visit to our websites. Through the use of a cookie, we also may automatically collect information about your online activity on our websites, such as the web pages you visit, the links or advertisements you click, or the other actions you conduct while on our websites. The cookies do not store any personally identifiable information about you. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our websites.
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our websites. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our websites' visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
We may allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our websites. We and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to our websites. Our websites do not provide any personal information to these third parties. This information allows us and these companies to deliver and gauge the effectiveness of targeted advertisements. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies.
We may use financial information to match you with lenders or to provide lenders' conditional loan offers to you, to verify your identity, to protect against or identify possible fraudulent transactions, or otherwise as needed to manage our business.
We want you to understand when and with whom we may share personal or other information we collect about you or your activities on our websites or your use of our services.
We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share all types of personal information with:
We may share your personal information with our authorized service providers that perform certain services on our behalf in connection with your request for a loan. These service providers may include credit bureaus, title companies, flood or other insurance providers, appraisal companies, escrow companies, closing agents, other financial institutions, marketing and customer services firms, credit card payment processors, as well as companies that support contests, sweepstakes, surveys, or other features offered through our websites, or that provide business analysis or website support. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purpose.
When you express interest in products, services or promotions offered through our websites or our services, we may share your expression of interest with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes, and, as applicable, their affiliates and third-party finder or marketing companies. When you elect to engage in a particular offer or program, you authorize us to provide your e-mail address and other information to those businesses.
If you submit a completed MoneySmart form, we may share your personal information with lenders on the MoneySmart network with whom you are or may be matched.
We may share aggregated information (i.e., information about you and other customers collectively, but not specifically identifiable to you) and other non-personal information we collect under any of the above circumstances. We may also share it with third parties and Catapult Ventures companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our websites and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
Here at Moneysmart.sg, your personal data and the information that you share with us in confidence, is treated with the utmost respect and care. Thus, the safety of your personal data is important to us and it is our policy to respect the confidentiality of information and the privacy of every individual.
This Policy outlines how MoneySmart manages the personal data we hold in compliance with the Personal Data Protection Act in Singapore (the “Act”) and applies to everything we do with regards to that information.
You can also visit our website at MoneySmart.sg to view the details of this policy as listed here. We also comply with local data protection and privacy laws in all our operations outside of Singapore which are owned and managed by MoneySmart Singapore Pte Ltd.
We collect personal data about our customers or employees, such as:
We may collect and hold personal data of persons/entities including but not limited to:
Examples of such personal data include biodata, contact details, account information and your preferences, queries, requests and feedback.
The personal data inventory is:
When collecting any personal data, all individuals are informed of the purpose(s) for which it will be collected, used or disclosed and consent from individuals are obtained prior to any initiation of collection.
The ways in which we may collect personal data include (but are not limited to) collecting directly or indirectly from individuals or authorized representatives in the course of:
In general, we may use personal data for the following purposes:
MoneySmart will only use, disclose and/or transfer personal data for the purposes individuals have been notified of and consented to or which are permitted under applicable laws and regulations. We will not sell, rent or give away personal data to third parties for commercial purposes without prior consent.
We regard breaches of privacy very seriously and we have implemented measures to secure and protect information, such as training our employees who handle personal data to respect the confidentiality of such personal data, storing personal data in a combination of secure computer storage facilities and paper based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.
We cannot however, secure personal data from cyber attacks, such as hacking, spyware and viruses. Individuals cannot hold MoneySmart liable for any unauthorized disclosure, loss or destruction of personal data arising from such risks.
The Act also requires us not to store personal data longer than necessary. We will cease to retain the personal data when it is no longer required for the purposes we originally notified the individual for or any business or legal needs.
To be informed of the personal data we possess, as given to us by individuals, a verification of identity will be required of the party requesting the information. Disclosure is made only to the individual whom the personal data pertains to.
To make a request to withdraw consent previously given, please contact us directly at http://www.moneysmart.sg/contact-us
We take any and every complaint against personal data very seriously and endeavor to ensure the address and satisfaction of all complaints that come through. Again, such complaints can be lodged via http://www.moneysmart.sg/contact-us
All requests to have personal data removed from our databases or physical storage facilities will be entertained and performed within the company’s reasonable abilities.