Aviva Singapore is the Singaporean outpost of the British multi-national insurance company, Aviva Plc. Aviva was founded 21 years ago in London, where it continues to be headquartered today. Aviva is helmed by CEO Amanda Blanc, and is listed on the London Stock Exchange (LSE: AV).
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Why choose Aviva?
Aviva Life Insurance Plans
All Aviva Life Insurance Plans
Aviva MyLifeChoice is a whole life plan offering you coverage for death and terminal illness. Unique to this plan is the "Minimum Protection Value (MPV)" which basically multiplies your base sum assured to give you a higher lump-sum payout in the event you are diagnosed with terminal illness, critical illness (have to purchase a rider) total permanent disability (rider), or death. How much will it be multiplied by? It depends on your age when you buy the policy – it's 275% multiplication if you buy when you're 1 to 12 years old, 250% for 13 to 24-year-olds, 220% for 25 to 29-year-olds, 200% for 30 to 34-year-olds, 170% for 35 to 39-year-olds, and 150% for 40 to 60-year-olds. The multiplication decreases the older you are when you buy this plan, so it makes most sense for parents to buy for their newborns. You will get to choose to pay your premiums over 15, 20, 25 years, or until you're 80 years old.
If you are already an existing Aviva insurance policyholder, you get to purchase the Aviva MyMaternity Plan when you're expecting. The maternity insurance plan covers 10 pregnancy complications, 23 congenital illnesses, and death of your newborn, hospitalisation, medical treatments for newborn conditions such as jaundice, multiple-foetus such as twins, triplets, and quadruplets, IVF pregnancies, stem cell transplant surgeries, and development delays of your child.
Aviva MyWholeLifePlan III
Aviva MyWholeLifePlan III is a whole life insurance plan with coverage for death and terminal illness until the end of your life. Your base sum assured can be increased by 100%, 200%, 300%, or 400% until you're 65, 70, or 75 years old to meet the needs of your dependents who may still be reliant on your income. Your base sum assured will accumulate guaranteed cash value and non-guaranteed reversionary bonuses yearly, and a terminal bonus. A draw of this whole life plan is the "Income Payout Option" which you can opt in to receive monthly income payouts after you turn 65 years old. Other riders to waive your premium interests in the event you're retrenched, critical illness riders, early critical illness, and other premium waiver riders are available for you to add on.
What Is Aviva MyWholeLife Plan III?
Aviva MyWholeLife Plan III is a whole life insurance policy which covers you for terminal illnesses, and death. You get to choose to multiply your base sum assured, a flexible premiums payment period, riders, income payouts after you reach retirement, and a guaranteed extra protection to increase your coverage when you hit milestones in life.
Whole Life Plan
Most commonly, when insurance companies offer "whole life" plans, they are only covering you up to 99 or 100 years old. Aviva's MyWholeLife Plan III, however, covers you for your entire life up till death.
You have the option to boost your total lump-sum coverage by 100%, 20%, 300%, or 400% until you are 65, 70, or 75 years old.
Unique to this plan is the "Income Payout Option" which give you a monthly income payout after you turn 65 years old.
Aviva MyWholeLifePlan III Riders
Looking to increase your whole life plan's coverage to extend beyond just terminal illness and death? There are riders you can add-on to include critical illness, early critical illness, total and permanent disability.
Total and Permanent Disability Advance Cover III
Want to insure yourself against the 43 common major stage critical illnesses? The Critical Cover Extra rider, or the Critical Protector Life (II) rider does that for you until you turn 100 years old.
Critical Illness Advance Cover IV
In the event you are diagnosed with one of the 36 major critical illnesses common in Singapore, you will receive your critical illness payout that you have purchased in your critical illness rider.
Early Critical Illness Advance Cover IV
Aviva MyWholeLife Plan III's early critical illness rider (ECI rider) covers you for 131 critical illness conditions, benign tumours of 22 organs, ICU stays, and 27 special conditions.
Critical Illness Premium Waiver II
Critical illness premium waiver riders help you to waive your main whole life insurance plan's premiums in the event you have been diagnosed with a critical illness, and are unable to work or have hefty medical expenses to bear.
Payer Critical Illness Premium Waiver II
A payer critical illness premium waiver rider is suitable for you if you are purchasing this whole life insurance plan for your child and would like the premiums to be waived in the event you become critically ill and can no longer afford the premiums for your child's whole life plan. Your child will continue to be covered by the whole life plan, and will not need to pay the premiums until they reach adulthood, say 21 years old and are financially independent and can continue to pay for the whole life policy.
Payer Premium Waiver Benefit
A payer premium waiver benefit is suitable for you if you are purchasing this whole life insurance policy for your child, and would like the premiums to be waived in the event you are disabled, terminally or critically ill, or have passed on. Your child will continue to be covered by the whole life plan but will have to start paying premiums after he or she reaches adulthood, e.g. 21 years old, and is financially independent.
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What types of insurance does Aviva offer?
In Singapore, Aviva offers a total of 13 types of insurance for individuals, and 3 for MINDEF personnels: personal health, savings, retirement, life, travel etc. Below, you will find an overview of each type of insurance.
Types of Insurance offered by Aviva
Aviva Singapore offers 4 types of term and whole life insurance plans in Singapore: My Protector, MyWholeLifePlan, MyLifeChoice, and MyMaternityPlan.
Aviva's flagship health insurance plan in Singapore is called Aviva MyShield Integrated Shield Plan. It's meant to supplement your MediShield Life, and you can choose to add the MyHealthPlus rider.
Personal Accident Insurance
Aviva's personal accident insurance plans (PAs) include the Aviva MyAccident Guard, which covers accidental death, disablement, medical, TCM, chiropractic expenses, free child coverage, etc.
Aviva Singapore offers 3 types of savings plans, namely the Aviva MyRetirementChoice II, Aviva MyRetirement, and MyIncomePlus.
Aviva offers three types of disability insurance plans with Aviva – Aviva IdealIncome, MyCare or MyCare Plus, and MyLongTermCare or MyLongTermCare Plus.
There are 3 types of critical illness plans at Aviva, namely the My Early Critical Illness Plan II which offers you coverage for 132 conditions, My MultiPay Critical Illness Plan IV, and MyCoreCI Plan II.
Aviva offers 3 home insurance plans, namely the Home Lite, Home, and Home Plus which offers coverage for your property and belongings against situations such as fires, thefts, burglary, accidents, and loss of any important documents.
If you're looking for investment platforms, Aviva Singapore has 2 of its own online trading platforms. One, for unit trusts and mutual funds at no no commission fees called dollarDEX. The second is called the Aviva Navigator – an online investment portal for you to invest via cash in SGD or USD, your CPF Ordinary or Special accounts, Supplementary Retirement Scheme (SRS), and Regular Savings Plans.
Aviva Singapore offers 3 types of travel insurance plans – Travel Lite, Travel Plus, and Travel Prestige to cover you for overseas medical coverage, evacuation, and repatriation, trip interruption, cancellations, loss of baggage or frequent flyer points, medical expenses, and any unauthorised use of your credit card.
There are 3 car insurance plans at Aviva, namely the Lite, Standard, and Prestige which covers your car for repairs, brand new car replacement, medical expenses, damage to third party’s property, and immediate emergency eCall services.
Together with the Ministry of Home Affairs (MHA), MINDEF offers discounted insurance plans for its personnels via Aviva Singapore. Plans offers include term life, personal accident, critical illness, disability, and outpatient medical coverage.
For small to medium enterprise (SME) businesses, Aviva offers corporate insurance plans spanning coverage for individual health and accidents, your business property, public liability, workplace injury, disability, commercial vehicle insurance, business travel insurance, hospitalisation, and surgeries.
How to apply for your Life Insurance plan
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Aviva Life Insurance Claims
What are life insurance claims? A life insurance claim refers to the request you submit to your insurance company, asking them to give you or your family the lump-sum payout you have prepared in your life insurance policy if you are diagnosed with terminal illness, or when you pass on. People tend to judge an insurance company's efficiency based on their claims because that's pretty much the point of getting a life insurance plan. The reputation and convenience of an insurance company is inevitably affected by their existing customers' claims experience – whether they honour their claims, process it quickly, or if they drag out the process in a bid to not pay you your due.
How Do Claims Work?
If you have been diagnosed with terminal illness, critical illness (if you have the rider), total and permanent disability (rider), or your family member's death, you can drop your insurance agent a text, or call the Aviva customer service hotline at +65 6827 9933 to start the claims process.
Aviva Claims Form
If you are at an Aviva panel hospital, you can ask the hospital concierge to electronically submit your claims directly to Aviva. Otherwise, visit the Aviva website's "Make a Claim" section, click on the relevant claim category, and follow the step-by-step instructions. You will have to download and fill up the claims form, gather supporting documents, and submit them altogether to Aviva.
Frequently Asked Questions
Are Aviva and AXA the same company?
- Aviva and AXA are not the same company. Aviva PLC is a British multinational insurance company founded in 2000, currently headquartered in London, and listed on the London Stock Exchange (LSE: AV). On the other hand, AXA S.A. is a French multinational insurance company founded in 1816, currently headquartered in Paris, and listed on the Euronext exchange (EPA:CS).
How to check Aviva policy status?
- To check on your Aviva insurance policy application status, you can visit Aviva Singapore's website, search for the "Check on my policy application status" webpage, fill in your personal details on the form, and click "Submit". Otherwise, you can all Aviva's customer service hotline at +65 6827 7988 from Mondays to Fridays, 8:30am to 6pm. If you are checking on an old Aviva insurance policy that you bought years ago and may have forgotten about it, you can try to login to Aviva Singapore's online portal called "My Aviva". If you are unable to see your policy details or run into an error message, you will have to call the customer service hotline to set up your MyAviva online account or update your personal details before you are able to view your policy details online.
How to pay Aviva life insurance premiums online?
- There are 5 ways you can pay your Aviva life insurance premiums online: AXS e-Station online website, AXS m-Station mobile app, your bank's online iBanking website via GIRO, iBanking transfer, or online banking TT (Telegraphic Transfer). For AXS website or mobile app, login and select pay bills to insurance, followed by Aviva. You have to then select your insurance category, key in your policy number, premiums price, and contact number to pay. To set up a GIRO payment via DBS or POSB iBanking, first login to your iBanking account, go to Pay Bills, Add GIRO Arrangement, and Select Billing Organisation. You will then be able to select your insurance policy, key in your policy number in the DDA Reference Field. For general iBanking bank transfer, you can select bill payments and add Aviva Ltd's UOB bank account number (401-321-727-5) as your payee. Finally, for Telegraphic Transfers (TTs), Aviva Singapore's bank account number is United Overseas Bank Limited 451-907-257-7, and SWIFT code is UOVBSGSG.
Can I pay Aviva insurance by credit card?
- If you want to pay your Aviva insurance premiums by credit card, you will have to first check with your insurance agent if your policy allows you to do so. Some policies may allow you to pay all recurrent monthly premiums via credit cards, some will only allow you to pay the first premium with a credit card, while some policies will not allow any credit card payments. If your insurance plan allows you to do so, and you are planning to pay your premiums via online banking (or iBanking) transfers, you can just update your profile and payment methods on your insurance online account's payment portal. Otherwise, just contact your insurance agent to help you update your payment methods.
How long does an Aviva claim take?
- If you have just submitted an Aviva insurance claim, it takes 10 to 14 working days for Aviva to process your documents and forms. A staff from Aviva may then contact you to submit more documents or seek clarification as your claims are being investigated. According to past customer reviews, you should actively call your Aviva insurance agent or Aviva's customer service hotline to check on your claims' status lest there are any hiccups that may be delaying your claims' process. Your claims may range from 2 to 6 weeks to be fully processed.
Is Aviva a good insurance company?
- Aviva is most popular amongst Singaporeans for its travel insurance, car, and motor bike insurance plans. It is also known for its Group Term Life and Group Personal Accident insurance plans for MINDEF (Ministry of Defence) and MHA (Ministry of Home Affairs) personnels. Most recently, Aviva plc's Singapore business was sold to the local insurer, Singapore Life (more commonly known as SingLife). The sale was completed on the 30 November 2020 and Aviva Singapore is now known as Aviva Singlife Holdings Pte Ltd, or Aviva Singlife in short.
Is Aviva life insurance good?
- In Singapore, Aviva's MINDEF and MHA Group Term Life insurance plan is one of the most commonplace life insurance plans in Singapore since all Singaporean men (and women) who have been through the mandatory National Service or have embarked on a career with the Ministry of Defence or Ministry of Home Affairs would have automatically received a S$150,000 base sum assured Aviva MINDEF Group Term Life insurance plan. These NSFs, NSMen, MINDEF, or MHA personnels would be able to purchase the same Group Term Life insurance plan for their spouses and dependants at discounted rates as well.
Can I cash in my Aviva life insurance?
- If you have an Aviva life insurance plan and would like to partially or fully surrender it to withdraw cash, you will need to give your Aviva insurance agent a call to submit an application. If you're looking to fully surrender your policy, your policy will pay you your terminal value and your policy will end. If you're looking to partially surrender your policy, your base sum assured and any cash value accumulated will be reduced. Do note that when you surrender your insurance policy, your surrender value will usually be lower than all the premiums you've paid – meaning you would have made a loss.