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To find out more about Citi credit card application status, features, benefits, rewards, request for overseas use activation or annual fee waiver for your Citi credit card, call the 24-hour Citibank customer service hotline at 6225 5225.
There is no dedicated Citibank credit card hotline, but the general Citibank customer service hotline (as above) operates 24-7. You can expect a reply within 2 business days and an update within 14 business days. If the hotline officer is unable to help you, you may ask (politely, of course!) to speak to a hotline manager and/or be redirected to the Customer Experience Unit.
How to apply for a Citibank credit card? Visit the Citibank credit card website, click on your credit card of choice, read through the Citibank credit card’s eligibility requirements. Select the “Apply Now” option and you will be guided through a series of questions and online application forms.
To check on your Citibank credit card application, call the Citibank customer service hotline at 6225 5225. Once you’ve received your credit card, you will need to follow the instructions on the welcome booklet to activate your new Citibank credit card. Do note that Citibank’s credit card requirements for foreigners may be different from that of Singaporeans’.
How to redeem my Citibank ThankYou rewards points? You can use Citibank Instant Rewards to redeem cash rebates, vouchers, discounts, or transfer them to your preferred frequent flyer air miles account.
You can redeem your Citi Rewards points for cash rebates in blocks of $10, $20 and $50 (conversion rate is 4,200 points or 1,400 miles = $10). SMS the following to 72484: “RWDS
You may choose to swap your Citi Rewards points for merchandise, vouchers, travel bookings such as flights and hotels, and even cash rebate credits. Head to the Citibank Rewards Catalogue for redemption and updates on the latest deals and promotions
You can also redeem your rewards points for air miles, specifically 5 rewards points for 2 air miles. There is an administrative charge of $25 (excluding GST) for each transfer of points to miles though, so make sure you accumulate enough points before you request to transfer them to your frequent flyer account.
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